Welcome to ViVa & Co LLC

ViVa & Co LLC ("we", "us", "our") is based in Dubai, United Arab Emirates. This policy explains what personal information we collect when you use our website (www.vivallc.info) or contact us about our services, how we use it, and the choices you have. By using this website, you agree to the practices described here.

1. Information we collect

We collect information in the following ways:

• Information you give us: your name, phone number, email address, and the details of your enquiry when you use our contact form, call us, email us, or message us on WhatsApp.
• Booking details: where you ask us for air tickets, car hire, tours or accommodation, we may need travel dates, passenger names, passport or visa details, Emirates ID details, and payment-related information so we can complete your request.
• Information collected automatically: IP address, browser type, device type, pages visited, and referring pages, gathered through cookies and similar technologies.

2. How we use your information

• To respond to your enquiries and provide the services you request.
• To process bookings, reservations, rentals and orders, and to communicate with you about them.
• To improve our website, services and advertising.
• To send you offers or updates, where you have agreed to receive them. You can opt out at any time.
• To meet legal, accounting and regulatory requirements in the UAE.

3. Cookies, analytics and advertising

Our website uses cookies and Google tags (Google Ads / Google Tag Manager) to measure how visitors use the site and how well our advertising performs. These tools may collect information such as your IP address and browsing activity and may set cookies in your browser.

You can block or delete cookies through your browser settings. You can also manage Google's advertising settings at adssettings.google.com. Blocking cookies may affect how some parts of the site work.

4. Sharing your information

We do not sell your personal information. We share it only when needed to deliver what you asked for or when the law requires it:

• With airlines, hotels, tour operators, car owners, property owners and other suppliers involved in your booking.
• With service providers who help us run our website, advertising and communications (for example Google and WhatsApp).
• With government or regulatory authorities, courts or law enforcement when legally required.

Some of these providers are located outside the UAE, so your information may be processed in other countries. Where this happens, we take reasonable steps to make sure it stays protected.

5. WhatsApp and phone communication

If you contact us on WhatsApp or by phone, we will see your number and the content of the conversation. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policy.

6. How long we keep your information

We keep personal information only for as long as needed for the purposes above, including to meet legal, tax and record-keeping obligations. After that, we delete it or anonymise it.

7. Security

We take reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights

Subject to applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may ask us to:

• Tell you what personal information we hold about you and give you a copy.
• Correct information that is inaccurate or incomplete.
• Delete or restrict the use of your information.
• Stop sending you marketing messages.

To make a request, contact us using the details below.

9. Children

Our website and services are not directed at children under 18, and we do not knowingly collect their personal information. If you believe a child has given us their information, please contact us and we will delete it.

10. Third-party links

Our website may link to other websites. We are not responsible for their content or privacy practices, so please read their policies before sharing any information.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of the website after an update means you accept the revised policy.

12. Contact us

For any privacy questions or requests, reach us at:

ViVa & Co LLC
Dubai, United Arab Emirates
Phone / WhatsApp: +971 566427797
Or use our contact page.